Once again our reigning NBA World Champion Miami Heat are blazing the playoff in route to what will hopefully result in another ring and another World Champion trophy. It’s no mystery, it feels great to be a resident of Miami and proud Miami Heat fan!
Yesterday morning as I saw a post from my good friend and the Miami Heat’s own Uptown Dale, I quickly searched the ever so friendly app Seat Geek and found a pair tickets within reason, I grabbed them immediately. My 13 year old daughter has been asking to go to a game and what a better time than the playoffs for a Daddy/Daughter date!
Shortly after purchasing the tickets I posted on Facebook and Twitter that I was going to being surprising my little princess and to my surpise the Miami Heat replied to my tweet and asked for my section and seat numbers as they “want to drop some goodies off for us” – all I could do was smile. What an incredible example of a LARGE brand ‘getting it’ when comes to social media.
The Heat clearly understand that their fans are what the franchise is all about and social media now enables you to connect with those fans instantaneously and do things like give people something when they say something nice about you. You can resolve issues, say thank you or share content directly with those that are already in your fan base.
The moral of this story is, Twitter works.
A HUGE thanks my friends at the Miami Heat for their kind gesture at yesterday’s game. We had a blast and to top it off we came home with a Miami Heat WIN for Game 1!
Let’s Go HEAT!